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On-line sale conditions are refer to Italy. Please contact directely scarpefatteamano.com company for on-line sale requests from foreign countries. Thanks!

Art. 1 – PRODUCTS

1.1  V.A.T. is included into prices.
 

1.2 The colours of natural fibers can have a different tone than the colours shows on catalogue. These difference cannot change the resolution of the contract, compensation or price reductions.
 

1.3 In the case of exhaustion of one or more items, the Firm “scarpefatteamano” reserves the right to not make delivery by providing in this case to advise the customer, while remaining excluded the right to restitution, compensation, termination of the contract or counted .

1.4 Any complaints must be reported by a registered letter, email, telegram within days 8 (eight) from receipt of the goods to the following address: Scarpe Fatte a Manos su misura Brescia contacting Mrs.Cristina - Via Fratelli Lechi, 48 - 25121 Brescia - Italy. The claim will be considered only if the item is different. All return of goods must be undamaged and accompanied by the original packaging. In case that the complaint is upheld, the Company scarpefatteamano.com will credit the cost to the customer of the product he have returned (as indicated on the invoice or receipt), keeping the amount of shipment, which will remain permanently charged to the customer ; is also excluded the right to compensation and / or compensation.
 

Art. 2 – ORDERS

2.1 The Firm scarpefatteamano reserves the right to not accept incomplete orders, not properly signed or for amounts less than the minimum order (shipping charges excluded). The terms of performance of the contract in art. 6 of Legislative Decree 22/05/99 n. 185 are only indicative and not binding on the Firm scarpefatteamano, In case of failure to execute the order and / or impediments by the Firm scarpefatteamano, they will inform soon the customer, giving back the money from these possibly paid for the provision has not been performed. In this case the customer or assigns for any reason, will not be entitled to any reimbursement or compensation.

2.2 The Company scarpefatteamano disclaims any liability arising from the use of trademarks, texts or images, reproduced in advertising, having been performed to express orders of the buyer who assumes all responsibility.

2.3 The customer has the right to cancel the order within 24 hours from the receipt of the email confirmation from the Firm scarpefatteamano, sending an email or calling directly to no. 0039-0303759874 during office hours, from Monday to Friday.

Art. 3 – SHIPPING GOODS AND PAYMENTS

3.1 The payment can be made in the following ways:
- MARK to the carrier with cash
- BANK TRANSFER on the Order Confirmation, taking advantage of the discount of 10% or 20% of value of goods (shipping charges excluded):

3.2 The Firm scarpefatteamano guarantees replacement of the goods purchased or the corresponding amount in case of breakage occurred during transport and reported in the transport document, a copy of which will be transmitted by fax or E-mail to the Firm scarpefatteamano. After confirmation of the facts, the costs for the possible return of the goods will be borne by the Firm scarpefatteamano.

Art. 4 – LIABILITY ' PROPOSERS

4.1 Except in cases specified in Art. 1,2,3 is now agreed that, if found responsible scarpefatteamano the Firm to the Customer, the same cannot be higher than the price of the products purchased, for such dispute has arisen, however, excluding any compensation.

Art. 5 – RIGHT OF WITHDRAWAL

5.1 According to Art. 5 of Legislative Decree. 22/05/1999 n. 185, the customer has the right to cancel the contract not later than 10 days from receipt of the goods.

5.2 The right of withdrawal is exercised by sending a Registered mail or sending an e-mail to: Firm scarpefatteamano Via Fratelli Lechi, 48 25121 Brescia Italy. Communication can be also sent by fax to no. 0039-0303759874 when it is confirmed by registered letter within 48 hours after sending the fax. The costs of returning goods are FULLY CHARGED TO THE CUSTOMER. We will not accept parcels on delivery.

5.3 The right of withdrawal cannot be exercised by the customer in the event that the purchased products consist of customized goods.

5.4 In the exercise of the right of withdrawal shall be borne by the customer the cost of returning the goods.

Art. 6 – PRIVACY

6.1 The client, the underwriter, their successors in any capacity, allowing consent to the processing of personal and company data according to Law 675/96, in relation to the performance by the Firm scarpefatteamano and assigns to purposes relating to the exercise of its business; these data can be used even with the help of electronic and / or automated.

Art. 7 – JURISDICTION

7.1 Any dispute will be referred exclusively to the Court of Brescia.

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 Alba Scarpe Fatte a Mano - Via XX Settembre, 38 Brescia - Tel & Fax 030 3759874  info@scarpefatteamano.it  Partita I.V.A. 04387190988